![]() ![]() That's why I will raise this matter with the Australian Financial Services Ombudsman and see what they think. and then put those notifications in it so as soon as anyone logs into their account they are immediately aware they must do this or have account limited. We require you to log into your account and follow notifications you will find there. (I know, just like any scam but stick with me.) And then point out that you can verify this is not a scam because it has your full name included and there are no links in this email like scam emails have. identical to the hundreds of scam emails they have been using for years" But what do I know - I would send an email which started with "this is not a scam and requires your immediate attention so that we are not required by Australian laws to limit your account. All they wanted was an address! I just can't believe that a company the size of paypal - I mean it wasn't just one work experience student that sent that ridiculous spam looking email to all of us - and nobody thought "hey, maybe we shouldn't just come up front and threaten people that we will throw their lives into chaos by cutting off their account, and say we have made attempts to contact you before and now we are going to take action - and when the customer has junk mail and deleted item folders that they can scan back through and prove to themselves that no, you haven't tried to contact them in the recent past, and fill the email with links. Only when I went to help, did it have a link there about something and I found myself battling with a decision as to clicking 'a link' - but considered I would see all my other details, so surely ok. ![]() I logged in, it went to my summary and I couldn't find anything anywhere. when i followed the direction to "log in to your account and follow notifications" - there were no notifications and it all looked normal. The email is full of links - agree with respondent that rule 1 I learnt is never use links although to make this work, to stop threats of stopping my account, I did in the end use a link but only after I had logged in seperately to my account 3. they have already tried to contact me but I am certain they haven't, and remember they do have other options of my details to contact me before limiting my account 2. I can't believe that a company like paypal would make an email look so much like a spoof! I get and email telling me 1. You may lose some PayPal features, like the ability to send or receive money.I don't think this was a spoof - and surprised to see it 'solved'. What if I don't want to confirm my identity? ![]() We need you to upload documents separately for each PayPal account. What if I've already uploaded the documents for my other PayPal account? We'll try to review your documents within two working days, but in some cases it may take longer. How long will it take to review my documents? I open the app on my phone on my network, on my 5g, on another network, clear cache, restart the app. sure, it didn't remember your number, and still doesn't where it is still used for crypto transfers (THAT ARE ALSO CONSTANTLY BROKEN) The last image is all I get. You can take photos of them with your phone and upload them to us. Dec-24-2022 07:27 PM It used to ask for a phone number. Usually we'll need a copy of your government-issued ID, and a proof of address issued within the past 12 months. Log in to your PayPal account on a web browser and go to your Confirm your Identity page or click the bell icon near the top of the page. But if we can't, we'll ask you to upload documents in your PayPal account. We try to confirm your identity or your business information using national databases. ![]() We call this our Customer Identification Programme (CIP). For regulatory reasons, we need to confirm our customer's personal details (such as your name, address and date of birth) or business information. ![]()
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